Prog Card
Programme Details
Introduction
This programme covers key concepts of customer care, communication skills, relationship building and personal leadership. It explores effective customer service techniques and practices in authentic scenarios. The programme is organised around practical sessions and seminars in a very enjoyable learning environment. It will benefit anyone who deals directly with customers. Students who successfully complete the programme can enroll in any business-related programme at the foundation level.
General Entry Criteria
Completion of Basic Education (Key Stage 2 / Grade 6) OR
Attainment of a Level 2 qualification
Alternative Criteria
18 years of age AND
Ability to communicate in the language of instruction.
Core Modules
Introduction to Customer Care
Communication Skills and Relationship-building
Personal Leadership
Basic English
- Course Fee: MVR 2,500 Per Month x 4 Months
Upon successful completion of this programme, participants will be able to
Gather, convey and receive information and ideas effectively both verbally and non-verbally
Complete workplace documentation and correspondence
Communicate in a way that responds positively to individual differences and customer needs
Handle challenging situations professionally
Equip themselves with the right knowledge to provide good customer service
Orient the business or the organization toward good customer service
Help the organization improve existing customer service
Understand key concepts of personal leadership
Set a vision and goals for personal success
Apply relevant and important techniques to lead a successful life